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News & Events

Community Support – 2nd Lockdown

Dear Residents

Here is the latest updates. Please inform you neighbours and friends through your usual networks

Community Support
MBC have resurrected the community hub but it looks different to the one we had in March as we do not have a central food distribution hub. The Government have tasked us with ensuring the Clinically Extremely Vulnerable (the Shielded) have access to basic support and food. There is no national food box scheme in place during this lockdown and the expectation is that vulnerable individuals are prioritised for on-line shopping and seek help from friends, family and volunteers in the first instance. All those who have been identified as Clinically Extremely Vulnerable have been written to by the government telling them about the New National Shielding Support Service where they can register to:

*   request access to a priority supermarket delivery slot (if they have already got priority supermarket deliveries, they will keep them).
*   tell the council if they need support in order to follow this guidance that they are unable to arrange themselves and cannot be provided by friends, family or other support networks
*   make sure their details such as your address are up to date

This new online service can be found at

We are taking the approach we did before and offering a phone-line for support for anyone who needs it on 01622 602307 or by ringing our main number 01622 602000 and directing people to local support where it is available. Our webpages are in the process of being updated with local support groups and information for residents and businesses. The Kent Together line is also up and running and available 24/7 for residents on 03000 41 92 92.

We have a very useful FAQ section on the site – which you may find helpful:

Next week we will be contacting all those who are registered as Clinically Extremely Vulnerable with advice and information on services and support available.

How you can help

Please tell us about support groups in your area including any you are coordinating and involved with and their contact details if you have them so we are as well informed as possible

Let us know if you would be able to help residents in your area with personal shopping or prescription collections – this should be a last resort but if you can help it would be good to know if you are available.

Please stay safe and have a good weekend

Kind regards

Patrik Garten
MBC Cllr for North Downs Ward (Cons.)