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Universal Credit guidance

Due to the impact of Coronavirus over 5.5 million people are claiming Universal Credit. Many of them are new to claiming Universal Credit having been negatively impacted by Coronavirus.

Please find a guide on their website and social media to help navigate claiming Universal Credit.

Universal Credit is a payment to help with your living costs. It’s paid monthly. You may be able to get it if you’re on a low income, out of work or you cannot work. Universal Credit is being rolled out to replace Jobseeker’s Allowance, Housing Benefit, Working Tax Credit, Child Tax Credit, Employment & Support Allowance and Income Support. The full rollout of Universal Credit is scheduled for completion in 2024.

Find out more about Universal Credit using our Universal Credit guide. It covers who can apply, how to apply, how much money you can claim, a glossary to help with Universal Credit terminology and more.
To be eligible to receive Universal Credit, you must:

Be aged between 18 and the state pension age (exceptions apply).
Be unemployed or on a low income.
Have savings lower than £16,000.
Not be studying full time, like in university or doing a training course (exceptions apply).

Universal Credit Helpline
Telephone 0800 328 9344

Find out more